Effective Date: July 14, 2026 | Last Reviewed: July 14, 2026
Ognimohub Agency
Pioneer House, Kenyatta Avenue, Nairobi, Kenya
Email: support@ognimohub.com | Phone: +254 745 497444
This Privacy Policy explains how Ognimohub Agency ("Ognimohub," "we," "us," or "our") collects, uses, stores, shares, and protects information when you use the Ognimohub User App, Agent App, Merchant App, website, and related services (collectively, the "Platform"). This Policy forms part of our Terms of Service and should be read together with our AML/KYC Policy and Account Deletion Policy.
Ognimohub is an IT, Digital Marketing, and FinTech company providing digital financial services including payments, remittances, merchant services, and investment solutions. Because we provide regulated financial services, we collect and process certain personal information required by law to verify identities, prevent fraud, comply with regulatory obligations, and deliver secure services.
Personal Data: Information relating to an identified or identifiable individual.
Processing: Any operation involving Personal Data, including collection, storage, use, disclosure, or deletion.
Data Controller: Ognimohub Agency, which determines how Personal Data is processed.
Data Processor: A third party processing data on our behalf.
Sensitive Personal Data: Information such as government-issued identification, biometric or liveness verification data, and other categories protected by law.
Ognimohub Agency is the Data Controller responsible for processing your Personal Data under the Kenya Data Protection Act, 2019.
Contact:
Pioneer House, Kenyatta Avenue, Nairobi, Kenya
Email: support@ognimohub.com
Phone: +254 745 497444
This Policy applies to all Personal Data collected through the User App, Agent App, Merchant App, website, customer support channels, and onboarding processes. It applies to Users, Agents, Merchants, and prospective customers.
We may collect:
Full name
Date of birth
Email address
Phone number
Residential address
User IDs
Government-issued identification
Selfie or liveness verification
Business registration documents (for Agents and Merchants)
Tax Identification Number (TIN)
Beneficial ownership information
Bank account details
Payment card information
Wallet information
Transaction history
Investment activity
Remittance details
Uploaded documents
Customer support communications
Optional contacts, photos, or videos used for specific features
We automatically collect:
Device model
Operating system
IP address
App diagnostics
Crash reports
Performance metrics
Usage information
Search history
Approximate or precise location where required for fraud prevention, compliance, or Agent verification.
We may receive information from:
Identity verification providers
Banks and Payment Service Providers
Licensed remittance partners
Credit reference agencies
Risk assessment providers
Public sanctions and watchlists
Regulatory authorities
We use Personal Data to:
Create and manage accounts
Verify identity
Perform AML/KYC checks
Process payments, transfers, remittances, and investments
Detect fraud and financial crime
Improve platform performance
Respond to support requests
Communicate important service information
Comply with legal obligations
Send marketing communications where you have consented
We process Personal Data based on:
Performance of our contract with you
Compliance with legal obligations
Legitimate business interests, including security and fraud prevention
Your consent where required, including marketing communications
You may withdraw consent at any time without affecting processing already carried out.
We use cookies and similar technologies to:
Keep you signed in
Remember preferences
Improve functionality
Measure platform performance
You can control cookies through your browser or device settings. Disabling essential cookies may affect Platform functionality.
We never sell or rent your Personal Data.
We may share information with:
Payment Service Providers
Banking partners
Licensed remittance partners
Identity verification providers
Cloud hosting providers
Technology vendors
Professional advisers
Auditors
Regulators
Law enforcement agencies
Financial Intelligence Units
Courts where legally required
A successor organization following a merger, acquisition, or business transfer
All third parties are required to protect your information appropriately.
Where Personal Data is processed outside Kenya, we implement safeguards consistent with the Kenya Data Protection Act, including contractual protections and transfers only to organizations maintaining appropriate data protection standards.
We retain information only as long as necessary.
Typical retention periods include:
Identity and KYC records: 5–7 years after account closure or relevant transaction
Financial and transaction records: 5–7 years
Customer support communications: up to 3 years
Marketing preferences and optional profile information: deleted or anonymized within 90 days after account closure or withdrawal of consent
Additional details are available in our Account Deletion Policy.
We implement technical and organizational safeguards including:
Encryption in transit using TLS/SSL
Encryption of sensitive data at rest
Role-based access controls
Security monitoring
Regular testing
Employee security training
If a breach is likely to affect your rights or freedoms, we will notify the Office of the Data Protection Commissioner (ODPC) and affected individuals as required by law.
We may use automated systems to assess fraud risk, suspicious transactions, or eligibility for certain financial products.
Where an automated decision significantly affects you, you may request human review by contacting support@ognimohub.com.
Subject to applicable law, you may:
Access your Personal Data
Correct inaccurate information
Request deletion where legally permitted
Restrict or object to certain processing
Receive a portable copy of data you provided
Withdraw consent where processing depends on consent
Requests should be submitted to support@ognimohub.com. We generally respond within 30 days after verifying your identity.
With your consent, we may send updates about new services, promotions, and products.
You may opt out anytime through:
App settings
Replying "STOP" to SMS
Contacting support@ognimohub.com
Service-related communications will continue where necessary for your account.
Our Platform is not intended for children. We do not knowingly collect Personal Data from minors. If such information is identified, it will be deleted promptly.
Our Platform may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing Personal Data.
We may revise this Privacy Policy periodically to reflect changes in law, technology, or our services.
Material updates will be communicated through the Platform, email, or other appropriate channels. Continued use of the Platform after updates become effective constitutes acceptance of the revised Policy.
If you have concerns regarding our handling of your Personal Data, please contact us first at support@ognimohub.com.
You also have the right to submit a complaint to the Office of the Data Protection Commissioner (ODPC), Kenya.
For questions, requests, or concerns regarding this Privacy Policy, contact:
Ognimohub Agency
Pioneer House, Kenyatta Avenue
Nairobi, Kenya
Email: support@ognimohub.com
Phone: +254 745 497444
